Avoid at all costs. fell for one of their 'on-line only' offers and rang the number as I had questions. After processing my order, doing all security checks and taking my upfront payment on the iphone XR and all my bank details they despatched the phone. Had a text from DPD with delivery slot 12.51-13.51. No show, no info so I tracked on line to see that Carphone Warehouse had recalled the package at 10.27am without informing me. I rang to hear there was a 'security issue with me'???? Absolutely no reason for any problem, clearly their total incompetance. Meanwhile they had taken £139.99 off my credit card. I was furious and said I was cancelling the order immediately and wanted a full refund. They could not tell me what the 'security' issue was, but asked if I could go to a CWH shop with 2 forms of ID. Absolutely not! No issues with my affairs I can assure you!! They said that they could not process a refund until they had received the package back to their office and from then on it would be 3-5 working days. Totally unacceptable. They made the mistake and the package did not come anywhere near me. Shocking incompetence. Meanwhile I rang my current provider 02 who after a little discussion, gave me pretty much the same deal. I have been with them for more than 12 years but was 'seduced' by CWH on-line only 'amazing deals.' Do not go there. Meanwhile they have not responded to my emails, I only have had telephone conversations so am instructing my CC company to take action, and putting in a formal complaint. They have just sent me their 'standard' reply to bad reviews asking me to email them 'so they can see what the problem is.' I have emailed them twice already and no response.