Received a phone which was damaged on arrival on the 29-6-2019 phoned straight away for a return and a refund as they had none in-stock, on the 1-7-2019 DPD driver came to collect item but they had sent niether of us the label, ended up taking it to local DPD drop off. They have had it since the 3-7-2019 still no refund over 3 weeks latter call customer services is useless emailed them to find a cheque was sent to me but could talk up to 28 days, the old them a cheque was no good as I have no branch near me and they agreed to refund my card a week later they said they wouldn't and I needed to wait for the cheque, in that time the date the cheque was issued changed from the 4-7-2019 to 8-7-2019. I am at a point were I am going to take court action to get my money back, they don't seem bothered by an legal obligation or rules and just keep doing what the want.