I ordered a phone and was promised next day delivery. DPD emailed yesterday to say it would be delivering the parcel today and I would get a delivery time text by 11 am. I called them at 12 pm because I didn't receive the text and they assured me that my parcel would be with me today and I would receive a text shortly. I then called at 3 pm because I still hadn't received a text and was told that my parcel is still at the depo and will not be with me until Monday. It's one thing that they have failed on next day delivery which I depended on but it's awful customer service that I wasn't informed and had to find out the bad news myself. I have been in all day waiting for the phone.