simple, don't go there awful service, staff not trained to standard, don't treat you like a human, all young have no idea about people skills. I ordered two phones it took 16 days to get both phones working due to incorrect set up at store, I called the customer service line and they were no help what so ever had to re-visit store five times and three credit checks were done when they tried to correct. It makes feel sick inside when I here there name mentioned, spoke to EE a few times and they confirmed this was a common problem with this company my advice is go direct to the network provider.