Ordered a phone online and paid. DPD gave me a tracking number and date of delivery. Then had an email to say phone had been returned to Warehouse. Spent hours on the online chat and on the phone. Then they said that my security details did not match and I had to phone up. After three phone calls I demanded a refund, got the usual it has to be confirmed as returned and the 3-5 days for my money back on my card. operator Vanessa then said I had a contract with a phone company, which I never took out as I am in Jersey and cannot use uk companies. Then she said it was her mistake. Total incompetence, rubbish company, ripping people off taking payments and not supplying the goods. I'll be splashing this all over socail media and Jersey. Avoid, do not use them they have £139.99 of my money which I want back. Somebody should be looking into this company