Where do I start with this company. I have taken out 4 different mobile contract with my local Carphone Warehouse in Welwyn Garden City -Hertfordshire. I was shocked at the level of Customer service I was given on the 7th July 2019. The sales advisor give my the incorrect phone colour. Point number 1) I was told that I can sync my phone to my existing number. I asked the sales advisor twice before I signed the contract on the 7th July, I was very clear that I will be travelling out of the country for a number of weeks. He responded by confirmed it should not be a problem. Upon calling O2 service provider, I was informed that I must be resident in the UK for my number to sync within 24 hours. Sadly I did not have a phone coverage for 5 weeks but yet had to pay £30 00 to the 02 mobile provider. The sales advisor was more concerned to sign me up to a 2 year deal, than actually listening to my request He insisted that I should continue to use my current phone in the meantime. I had to cover 2 mobile phone bills during the month of July, something that I did not plan on doing. His sales guy's lack of understanding was shocking. Point 2) I requested an Iphone 7 in Rose Gold. When I arrived home the phone in the box was black, very disappointing,as I went back to the store and was informed that they are out of stock. The sales advisor could not even have the common decency to let me know to my face that they had no stock. I am not a fan of lies especially when I pay good money for goods. I will not be returning to the Carphone Warehouse, sadly you have lost a valuable customer, but more importantly your management should implement some training at your Welwyn Garden city store. Your sales team are more concern about money grabbing and hitting sales target. Very appalling service from this company!!