I so disappointed with Carphone Warehouse. I spent over one hour in their Wakefield store signing up for an iPhone 7 deal with OT. I did this on a Tuesday and during my time in store the assistant obtained my PAC from my current provider Virgin and logged it into their system together with the number I wish to port. He then contacted his IT people who advised that my number would be transferred the following Thursday. Well Thursday came and nothing happened so I contacted Carphone Warehouse who advised me they had no record of my porting request on their system and suggest I contact my current provider for a PAC and give it to my new provider. I have now done this which took almost 2 hours only to be advised by OT that my current number wouldn’t be transferred until Tuesday which is one week after my purchase. Based upon my experience I suggest you trawl the internet and get the best deal you can and do the number transfer yourself because it will be cheaper and no longer. And, sadly, when their are more empty retail units on our High Street when Carphone Warehouse inevitably collapse them they only have themselves to blame. I went there for service and although I paid for it didn’t get it. You have been warnef