Pre-ordered and paid for an iPhone 11 Pro Max in store at £1150 on the proviso the delivery would be on 20/09/19 as I am going away on 21/09/20. Also said I had a pre-order with O2 for 01/10/19 which wasn't soon enough. The sales person promised that it would and that it was confirmed before I agreed to pay them in full for the phone and also cancel my order with O2. They also said I could get a refund if the phone was not going to arrive on time. Spoke to customer service who confirmed that the fulfilment date was and always had been 15/10/19 and that the shop assistant must have lied. Returned to store for a refund and they lied again stating that Apple had changed the date. They also told me that they couldn't refund until the device came in to store but they could fill out a form and request this be authorised. Spoke to customer service again who were aware of no such procedure. I will never shop at Carphone Warehouse again as they will say anything to take your money from you. And do everything to avoid giving it back. Disgraceful.