If I could give a minus star I would. I’m really shaken by my experience today I was demeaned by a very aggressive manager in front of his staff; my reading was slow due to my eye condition, I also have a brain tumour that causes me to feel tiered at times and today I wasn’t feeling strong but I thought head office had resolved the problem and I wouldn’t have to worry; omg was I wrong. There has been an on going problem regarding an order and my husband and I made a complaint to head office. When my husband and I went into the shop to collect the item as head office told us it was in, it wasn’t what the item the manager told us it would be when signing the contract; I don’t care about the item anymore as I’m too shaken to return. When I asked for a receipt to state we didn’t accept the item from the shop and we wanted to checked our contract the torrent of demeaning aggression I received from the manager and his college was unjustified. The new manager ihas destroyed the once very friendly and helpful outlet. I was called pathetic, stupid and questioning my ability. I will never use the company again and I would advise no one to use this particular shop. If I was not in contract I would have cancel my contract today.