My experience is still on going, an absolute shambles. The store at Exeter mash Barton should be shut down until suitable staff are found. I have been lied to on the day of purchase about the P30 Pro I was sold. I took it back to the same store with my complaint THE VERY NEXT DAY wanting to exchange the device for the phone I originally wanted NOTE 10 +, to be told I wasn't able to exchange as I was with Vodafone, this was an out right lie, there is a 14 day cooling off period for cases such as this to aloue you to exchange your device. They refused point blank with more lies, they told me to sell it, after only having the phone 2 days, ( 2 DAYS PEOPLE) I then spoke with the store manager 'Becky' to be told more lies about my phone, these 2 conversations I have recorded on my phone and you can clearly here the rubbish coming out there mouths. No one at Carphone Warehouse has contacted me regarding my complaints 4 weeks later, and still no response or exchange. I've not even received the 100 pound promised back to me as part of the HUAWEI deal... My advice is simple, stay away from Carphone WAREHOUSE MARSH BARTON, it's run bye teenagers with no clue or basic customer service and pure lack of professionalism though out, I HAVE THE EVIDENCE . Customer services have not called me back since the day of purchase. I was hoping the lack of professionalism was isolated but this is clearly not the case. My recordings will be uploaded to you tube for World to hear what you really get at CARPHONE WAREHOUSE....