I ordered a phone on the Saturday, paying by debit card, but cancelled it before delivery on the Tuesday, so no delivery attempted and back to warehouse...... Only, each call to ask where refund was got a different response. For the first week after that Tuesday it had already been refunded and to wait 3-5 working days. A comment about a cheque having been sent was given short shrift as impossible as I payed by debit card. Very confusing. More calls; more no-refund after 3-5 days....The next agent said it hadn't been refunded (so the previous one had lied) and needed to be passed to and actioned by the banking team, which, now ten days later I am again told the banking team have actually 'got' (on 26th), so not to worry as I will have my refund on 4th Oct. That's another 7 days away! I've really come to see the usually competitive prices as no reason to endure the stress of endless phone calls and the worry of £110 that I can only hope will be repayed - as, too, I have had not one email confirmation of order cancelled never mind one with a whiff of refund! If I get my refund on 4th Oct, that will be basically a stressed-out 3 weeks wait for my money back on an item never delivered, and where many other companies would have a refund processed in a few days. This kind of anxiety and fight to retrieve your money is just not worth it again.