Ordered phones online from car phone beware house. The transaction went through and the package was on its way but then the status changed and the package was requested to be returned to car phone warehouse. Called customer service and the lady said that her department is the only one that can tell us the reason and that the only thing she can tell us is that she can't tell us the reason. Excellent. When I made the payment online it went through immediately. I did not make car phone ware house wait 3-5 working days before they could take the money out of my account. I now have to wait for the package to be returned to the depot before the refund can be processed and then it will take a further 3-5 days before I get the money back. I made the purchase for a next day delivery of a phone. If they do not want to go through with the deal that's fine but I want my money back now- not when it suits them. Seen a few stories online including in the Guardian about car phone warehouse rejecting people and not giving a reason why. “Customer care” is unable to escalate the matter in any way (which the chat service said that they would be able to do). All they could do was give me a reference number for my complaint which they said would be dealt with internally. Thank you for numbering my complaint car phone warehouse, I do hope you deal with it internally- that is what I was going to suggest you do with it too. Definitely unhappy with this “service”. See this same story is repeated on here over and over.