About 2 weeks ago after my order failed, it was randomly taken from my card an hour later and I was sent an email saying the order was accepted. A couple days later it was ready to collect. Got to the store and they told me that I can't collect the phone with my card, even though it is the one I bought it with (don't order from here if you use Monzo or any other prepaid or startup bank), called them, employee on the phone told me she would put a note on my account saying to hand me the phone. She did no such thing and store employees said she couldn't authorize that anyway. Had to return the phone and buy it from Apple, after Carphone warehouse had taken payment from me TWICE. Absolutely clueless employees. I can list countless problems with this company. Employees hang up on you when they are too lazy to help you, customer service number will tell you to go to live chat that is never available, and if you ever actually get through via phone, you will find that their number is not free. Employees actually become rude when they realise they can't help you, instead of just saying that they don't know what to do like decent people. They also won't let you speak to any managers. After my 24th call (about 11 of them being hung up on and the rest being told I should go to live chat and being hung up on my the machine) Unfortunately I was only told by friends after I ordered that this is a horrible company to deal with. PLEASE just buy your phones from the manufacturer. Or another outlet. Let companies like this that don't care about their customers go bust.Absolutely clueless employees. I can list countless problems with this company. Employees hang up on you when they are too lazy to help you, customer service number will tell you to go to live chat that is never available, and if you ever actually get through via phone, you will find that their number is not free. Employees actually become rude when they realise they can't help you, instead of just saying that they don't know what to do like decent people. They also won't let you speak to any managers. After my 24th call (about 11 of them being hung up on and the rest being told I should go to live chat and being hung up on my the machine) Unfortunately I was only told by friends after I ordered that this is a horrible company to deal with. PLEASE just buy your phones from the manufacturer. Or another outlet. Let companies like this that don't care about their customers go bust. There are simply too many. Luckily Carphone Warehouse aren't far away from it.