UTTERLY STAGGERING I am shocked that the Carphone Warehouse can find that blurting out unacceptable verbatim at people who have a valid complaint in answer to that complaint but does not resolve a single issue!! I received a Motorola Nexus6 8 days ago which has developed a fault, and by their own terms (document zzvmmowelc2001001 paragraph5), I contacted customer service to get a replacement sent out and this one returned. The rep said “that I should go to their stores in local towns.” I explained that I can prove it a fault and that I cannot afford the lengthy process of going into the town, parking, bustle to the centre to get a fault rectified that they can do by delivering a replacement. “We do not offer that service”!! she recommended “that I should go to their stores in local towns.” I said that the phone was clearly faulty and I can prove that with photographs and that they as a retailer under statutory rights should get the item replaced at their inconvenience not mine to which I was told “that I should go to their stores in local towns.” I asked to speak to complaints – “We do not offer that service” I asked to speak to a manager – “We do not offer that service” I asked to speak to disconnections – “We do not offer that service” but “I should go to their stores in local towns.” They said that a complaints team member would phone me back within 24!!!!!! TWENTY FOUR HOURS!!!!!!!! I explained that my complaint was NOW not 24 hours! And asked if they could transfer me “we dont not offer that service” I asked maybe it would be easier for them to list what services that they did offer, and that I could choose one of those, but was recommended “that I should go to their stores in local towns.” I asked what service they were supposed to be offering, as I could not detect any and was met with “that I should go to their stores in local towns.” They then claimed that if I was unsatisfied, then I should call back on the same number, to which I enquired “Will I just get someone else telling me that “that I should go to their stores in local towns.” They said “Yes” In absolute delusional desperation, I claimed that I will cancel the direct debit and leave the phone on the roadside for them to collect, to which they said, that I could do that if I wished” Desperate not to swear, which would give them the reason to hang up, I mustered what modicum of spirit remained for a last rally and asked if they were willing to pay my hourly rate for the visit into town to solve their lack of ability to help me in any fashion.... ...They said no. I just sat down, exhausted and stunned. Words utterly failed me I my death throes, I mumbled that I would be like a virus on the internet regarding an complete and total disregard for customers after they had taken their money, and that as a final weak strangled punch at my assailant, I pointed out that I was cancelling my account topped with a question of what use had they been at all to have my dying heart elbow dropped by....... “that I should go to their stores in local towns, there was one in Aylesbury” BE YOU WARNED – FAST TO TAKE YOUR MONEY – NO RESPONSE TO ISSUES I cannot imagine what my position would have been like if the phone was not 8 days old!!!!!!