Appalling customer service. I was encouraged to upgrade my phone, however, it turns out that they transferred me to a new contract. I tried to return it within the 14 day period, however, due to the dreadful advice from the customer service team based in South Africa by the time my complaint was addressed I was out of the 14-day timeframe. I tried to escalate my complaint, however, the system is faulty and they would not address the issue. I would strongly advise people from purchasing from Carphone Warehouse as there is NO reasonable customer service.
5 years ago
Carphone Warehouse has a
1.6
average rating
from
1,631
reviews
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