So decided to trade in my phone so Carphone warehouse won it was delivered Monday 7th Oct to them. so it’s now 10th Oct and I’m still in dark as to what’s happening with the phone no money has been put into my account as per the first on line input no communication saying it’s been delivered or what happens next so called customer service and was not told much emailed them as well still no reply avoid so UPDATE to be now contacted the communications ombudsman about this and submitted a resolver complaint and will be putting an official letter in to head office if anyone is thinking about going to Carphone Warehouse with any kind of electronic equipment think before u send as they don’t keep their end of the contract that use enter into go elsewhere still no money but they have my phone avoid avoid so