NON-EXISTANT CUSTOMER SERVICE!! I ordered a phone with a contract from these guys a week ago on Monday and was told i would get it on 'next day delivery'. 6 phone calls and numerous promises of calls back later, I finally got them to push my delivery forward to Saturday. When it arrived, I found that they had sent me a pay as you go sim instead of a contract sim. I was told to visit a store where this would be resolved easily "within about 5 mins" - this was not true. Having had enough, I asked Carphone Warehouse to return the phone and cancel my contract at which point the advisor discovered that the IMEI number of the phone I had been sent did not match my delivery note - although this was obviously an error on their part, they refused to take the phone back!! After hanging around in the store on hold for 45 mins to the customer service helpline, they finally accepted the phone back - I will not be using Carphone Warehouse ever again! Their post-sales service is horrendous, do not shop here!