I ordered from carphone warehouse online due to the promise of next day delivery. To start with the web site did not allow me to change the delivery address despite me selecting the option to deliver to a different address than my billing address. I rang and this was sorted out. All of this at around 2pm I asked the customer service agent (3 times as she was not listening to me properly) if the next day delivery would be affected. She promised it would not be. Next day arrives and no phone. I call again to see why and I am advised that the phone has not even left the warehouse. No hint of apology from CPW for missing their promise for delivery but a promise that it will arrive the next day. I am not happy with this but as the agent apparently has no way of contacting the warehouse and is powerless to help me I have no choice but to accept this and wait. I wait and yet again no phone. I call and I am told it is out for delivery tomorrow. 3 days for a next day service. But yet again no apology, no resolution or compensation for the inconvenience is offered by CPW. I selected CPW as they promised to get the item out on time. There is nothing special about the phone or the deal I am getting from them but time and time again they have failed to meet their deadlines and their agents are either powerless to do anything about it. I do not think that it is their fail (the agent on the end of the phone). This type of bad service with no way for the people on the phone to resolve or even offer compensation show utter lack of respect for customer right from the top of the company all the way down.