My week old iPhone switched itself off and would not come on again. The local store agreed it was faulty but said it needed to go to CW in Curry’s. A friend had to take it in as I have 2 broken legs so I gave her all the details. They said they needed a code. I rang the number they had given my friend and after 10 mins it was answered saying I could consult the website and then went dead. I rang again and pressed button 2 - very helpful and passed me on to Customer Services - the line was terrible and I struggled to understand Rudy who didn’t appear to be able to help. He said there were problems with the IT system and to ring again later. I rang the “special”. number he had given me and it went dead having told me to go online again. I am absolutely livid. Having previously been impressed by CW Whenever I have dealt with them before I am appalled by their lack of customer service and also their lack of understanding of my personal situation and also the one the country is in at the moment. Never have I needed a mobile phone more! The phone is faulty - replace the damn thing and improve the customer service from your call centre.