I took delivery of a new iPhone 11 on Friday 17th April on a 24 EE contract, the number was not live after set up, on Tuesday 21st April and after many webchats they admitted that the salesperson has not set account up properly which is why EE were saying number wasn’t live on their system , it is now Saturday 2nd May, the phone number is still not live despite being given 3 dates it would be after escalation and manual connection instruction , I’ve now been told they cannot give a date by which it will be connected but I can’t return the phone as it is past their 14 day return policy , which I will not be accepting as the phone has never worked so they have failed basic trades description act ,in addition to the 6th webchats I have had on this matter I have emailed customer complaints twice with no response , I have never know such poor service and clearly this company lacks the basic technical expertise to do the job , do not use Carphone Warehouse as you will regret it if there is a problem