Beware when doing a phone upgrade via their website. It is possible to end up buying a new phone contract instead of doing an upgrade. During lockdown I had to use the website. Without understanding their invoice I didnt realise I had not upgraded my old phone. Normally i would go into the store for my upgrade. Their response was very matter of fact. You had 14 days to cancel. End of. No sense of feeling. No sense that there might be something wrong in their website map. Vodafone who are helping me out of this mess say this is quite a common problem. I am not the first person. No warning that I have left the 'updated part of their website. very very disappointed. They seem more worried about their response times. Poor customer service. I will not be renewing with them in 2 years time.