Beware when doing a phone upgrade via their website. It is possible to end up buying a new phone contract instead of doing an upgrade. During lockdown I had to use the website. Without understanding their invoice I didnt realise I had not upgraded my old phone. Normally i would go into the store for my upgrade. Their response was very matter of fact. You had 14 days to cancel. End of. No sense of feeling. No sense that there might be something wrong in their website map. Vodafone who are helping me out of this mess say this is quite a common problem. I am not the first person. No warning that I have left the 'updated part of their website. very very disappointed.
They seem more worried about their response times. Poor customer service.
I will not be renewing with them in 2 years time.
4 years ago
Carphone Warehouse has a
1.6
average rating
from
1,631
reviews
Book your activation call by clicking the button below. Or call us now on
+1 213-325-5109 .
Book a Call
Alice, Customer Support
Start Your Free Trial
Thank you! Now Check Your Email...
A member of our team wil be in contact shortly to discuss your existing contract and the next steps to take.
We've sent you a link to verify your free account. Click the 'VERIFY ACCOUNT' button in the email to complete activation and access your REVIEWS.io dashboard.
If you have any issues then please open chat to talk to a product specialist.