My son ordered an iphone 6 online, he was contacted by email the next day to say they required a £300 deposit. He called customer services and was told that as he was 17 they required the deposit. He said in that case he did not require the phone. The guy he spoke to said could he get someone else to get the contract in their name and he suggested me. The guy took my details and called me, we went through the whole sales pitch and agreed to the contract in my name and he also sold me a spare sim with £10 or airtime, cost to me £5 and an essentials extra pack of screen cover, phone case and car charger for £9.99 usual price £25.00. These 2 payments along with £14.99 delivery charge and 1p fraud check payment were all debited to my card and i was advised that the phone would be delivered the next day. I received several emails confirming my order and then one confirming delivery between 11:24 and 12:24. At 12:30 on the day of delivery when the phone had not been received I contacted the delivery company who advised me that CPW had recalled the parcel. I contacted them and they said that I had failed their internal security checks and would not be receiving the phone. I also would have to wait 3/5 days for the phone to be received back on their warehouse before I could have my money refunded even tough the phone had never been in my possession. Neither customer services nor the complaints department could tell me what checks I had failed and then said that to find out what information they held about me I would need to request in writing pay £10 and this still would not give the reason why I failed their internal security checks. I might add that I have lived at my address where the phone was to be delivered for 19 years, I have worked for a police force for the last 7 years and have had my bank account for 10 years and have previously been a customer of CPW as has my daughter.