We ordered a white iPhone for my daughter's 16th birthday and it came black. My husband called them and they advised him to return it. They ordered an exchange but sent a driver in the morning to collect the black phone. Two hours later another driver came with the white phone and refused to hand it over because there's no black phone to collect even though we gave him the receipt the other driver gave us. It was my daughter's birthday that day and she spent it waiting on the stairs. This was back on the 3rd of June. The 4th we called to track the delivery and were told that the phone went to Lincolnshire to be delivered from there (even though we're in London)! We spoke to CPW via live chat because they refused to deal with us on the phone. We ended up requesting a cancellation of the contract since they couldn't be bothered to specify another day for delivery. Later on, we had to cancel the insurance too and it wasn't easy. But when we thought it couldn't get any worse, ID started billing us and sending threatening notices. We got in touch with them and they said CPW didn't scan the item yet and didn't apply for cancellation. We called CPW over and over and each time they said they're sending an e-mail to their warehouse with an immediate effect and they promise to send us a confirmation with that but they never do. ID is threatening to send the bills to a third party company for debt collection if CPW didn't scan the item and closed the case even though they're virtually the same company and we have shown the evidence that the phone is in CPW's warehouse. They are, as my husband calls them; one big scam company. We usually never say never, but with CPW and ID, we don't care if they're the cheapest providers on earth, we'll never go for them ever again.