I purchased a samsung PAYG phone which arrived with the wrong charger. CPWH have been extremely bad in handling this. First they say the phone is discontinued so can't help, then they agreed to send a new charger, which never arrived, then they told me to buy a charger on eBay! Then they said I had to drive (60 mile round trip) to the nearest store to pick up a charger, (as they phone was discontinued, they couldn't say if there would be a charger available but still insisted this was the only way they could deal with it). eventually they offered a refund but I had to pay the postage back to them. They are a shambles. Do not ever deal with this hopeless company.