Totally disgusted with the customer service and response to my complaint. I stupidly ordered a mobile phone from this company, didn't like it so arranged for it to be collected from my home address for a full refund. My 1st call was made to carphonewharehouse on Friday 21.8.20. I was told the phone will be collected at 9am on Monday 24th in the morning by DPD. Called on Monday midday to CWH was told they will be coming and that the lady who I spoke to on Friday should not have given me a collection time. Waited and waited but no collection. Called again logged a complaint through and rearranged another collection for today 26.8.20 after waiting almost all day. Again no DPD collection showed up. I rang up CWH around 4.30 to be told DPD will come another day now to collect my product but unsure when as she couldn't give me a date. For God's sake come on! I expressed the inconvinence this is causing me as im having to ask my 75 year old father to travel to my house via bus and wait for DPD to show up but on both occasions failed. I asked to speak with the manger to make a second complaint only to be told the manager is busy and someone called Shay will call me back. Still waiting. I asked for an update on my 1st complaint only to be told this can nor ne shared with me. So what is the point of having a complaints procedure if you cannot update the customer. Ridiculous! Will defo not buy anything from here again. Wish I had read the negative reviews from other people about this company before I purchased the phone. Let's see if how long it takes for my phone to be collected. I wonder if this is CWH way if scamming customers so they don't have to give a refund as I would have missed my 14 days cancellation. Avoid this company at all costs. I look forward in hearing from the manager as they said. I'd give it 0 start if that was an option!