On the 7th of December 2019 I bought a Samsung Galaxy A70 from a Carphone Warehouse store in Dublin on Grafton Street. The phone was a total of 369.99 euro. On the 6th of June 2020 I went into the shop as my phone stopped working unfortunately. I explained the situation and the staff (two of them) checked my phone for damage. They were not able to find any damage on the phone and they provided me with an ERA Form stating the same. Furthermore I signed a repair form stating: 'all damage will be repaired to restore the device to Grade A condition.'. I didn't hear anything for two weeks until they informed me and mentioned that the phone fixing company found a scratch and I have to pay 160 euros to fix it as this doesn't fall within the warranty. I had several discussions with the staff of Carphone Warehouse in Grafton Street and they mentioned they will get back to me after talking to the phone fixing company. They still were adamant of the fact that my phone was handed in with damage. After a couple of times going back and forth and including the General Manager of the shop they said they weren't able to provide me with anything and gave me my phone back (without a fix). I am not happy with the service that I received. I had all the papers to proof that my phone was not damaged and even though of that, they still decided not to provide me a solution. I tried to file a complaint via email via the website of Carphone Warehouse as well as currys.co.uk / ie, but I received an error while filling out the form. They provide an option to chat, but you literally have to search for the button which I wasn't able to find.