Dear Tjeerd, Thanks for the email, however I have to raise a Complaint regarding the service, which I will explain below; 1. I returned the car on the 3rd Jan, not the 8th. Which means I paid for 5 days that I did not use, and when I queried if I could get a refund for the days not used, I was told to read the small print of your terms and conditions by Green Motion. Is there any way I can get a refund for these days not used? 2. The car recieved was in very poor condition. It was not a fiat 500, it was a Japanese model with damage to the body and the engine didnt run well. 3. Upon collection, I was advised that the basic insurance did not cover me well at all so I had to spend another £150 to upgrade my basic policy. 4. The bus signage at Green Motion was wrong, so I ended up getting an Uber to the Airport. 5. Upon collection of the vehicle, the car was not handed over properly, nobody checked the cars condition, it was advised to be my responsibility to take photos and a video. 6. Mileage was incorrectly recorded at collection stage. 7. Petrol levels recorded incorrectly at collection stage. Overall, not impressed at all, way too many hidden catches that favour the car rental company than the customer. Im not left with a good taste in my mouth after using your consortium of companies. Please advise if you can do something to compensate me for this terrible experience. Regards Luke