What a bad experience my family and I had with the 'service' of carrentals. In summary: - Booked and paid for a car for my family +/- 2 months prior to our holiday - No car was available upon arrival - No alternative was offered - It took 38! days for any one of customer service to respond - Now more than 2 months after not having received a car, I still haven't received a refund, let alone for all additional expenses we had to make and effort we took to try to get in touch and deliver all kinds of documents In short, we truly have been scammed by carrentals without anyone taking ownership or feeling customer service is something valuable for the company. I recommend no one to make a reservation with carrentals since the outcome can be disastrous.