Customer Service at this place is disgusting. I have used the Car People for a number of years, and bought 5 cars from them, but since they have been taken over by The Car Shop (part of the Sytner Group) the cusotmer service is shocking. I took out a warranty when I purchased my car, and a fault developed with the air bags, so I took it in for inspection. I was advised it was a product recall by Mercedes, so I took it to Mercedes who charged me £110 for a diagnostics test. There was NO product recall and the issue was faulty wiring, which they showed me, and said that that this should have been spotted by the Car Sop when they inspected it. So I went back to the Car Shop, and trying to speak to someone there was impossible, the hone was ringing for nearly 15 minutes (yes I waited and timed it), when it was answered the noise in the background was shocking. People shouting to each other, laughing and joking and making it impossible to hear the person I was talking to, only to be advised she could not help me and I needed to contact the Ashton Branch direct. Eventually I got an e-mail from the Ashton Branch saying I can claim on my warranty..... 6 days later I had still not hear anything despite me e-mailing 3 times and trying to ring 4 times. Eventually they said it could not be claimed on the warranty, so I asked why they had not spotted the wiring problem..... NO Reply, so I tried customer services...... NO Reply....... so I emailed the complaints department...... NO Reply.... so I am guessing that when they read this review then there will be ..... NO REPLY !!! In a nutshell avoid these cowboys with a passion