seen a car online, i knew exactly what i wanted so i booked an appointment for the following day, Aldi was great and talked us through everything, i decided to go ahead and part ex my audi a1, although there was nothing wrong with it i fancied a change. signed all the paperwork and drove the car away that day. they couldn’t give me the SD card or any paper work for the car as it was all in another branch, the lady said that they would recieve it in a few days from the other branch then send it to me which was fine, 2 weeks later and i am still waiting. as i was driving home, i live a 45 min drive away from cardiff, a notice come on the dash that i had to change the battery in my key fob, i rang car shop and they said we could either take it back and they would change it or take it to halfords and it only costs about £2, so we chose to take it to halfords and turns out it’s a lot more than £2. anyway, a few after i have the car i notice the seats in the back were soaking wet, i checked the window and it was shut tight, there was no water on the roof of the car and everywhere was dry so i found it very strange where this water was coming from, there is also a piece of metal hanging off from the underneath of the car, i phoned car shop and they told me if it wasn’t dry in a few days ring back up and they will book me in straight away for a saturday appointment (because i work weekdays) and they will sort it and give me a courtousy car while it was being fixed. a few days later it was just getting wetter, i phoned them and explained and they told me they could not book it in for a saturday, it would have to be on a weekday and they couldn’t give me a courtousy car, demanded to speak to a manager and i am still waiting for a call back. very poor service from the customer service team and the after care is awful! i wish i had read the review before going here, it’s a shame really and puts you off going anywhere to buy a new car