Like all large businesses Peter Vardy Carz present a good image staff are friendly and helpful , however behind the scenes things are unorganised . Checks are left until the agreed handover time which means unnecessary hanging around the dealership in these COVID times ,car was not ready and agreed works not done on the car, after a 1hr 50 minute wait we left without the vehicle .We collected the car the following day after yet another 44 mile round trip to the dealership , whilst customer services and staff were helpful ,the supposed manager on site offered no apology for our inconvenience instead sees it as a blame game. Peter Vardy Carz need to be more aware of these COVID times ,holding customers on site for 1 hr 50 mins and extra journeys to collect cars are putting everyone at risk .To date we have had no follow up call from any member of Peter Vardy management to discuss issues that we raised with customer services .An honest opinion would be visit small local independent dealerships ,where attention to detail and repeat business is important .