Transaction went OK although the Car store tried to call me and my 13 year old step son took the message but they didn't leave a name or number to get back to them tried to usual channels as I work on a site where my mobile is prohibited, I told the sales person this and also told them to contact me through email, this didnt happen. I didnt know if the finance had gone through etc and wasnt really kept up to speed in the whole transaction. I got no forewarning when the car was being delivered it was only i left my mobile at home with my partner when the delivery team rang my mobile to say they were only an hour away, What would of happened if I hadnt left my phone with my partner and she could take delivery. Car is fine and I am happy with it. Lack of communication let the company down on this occassion, Ive had the car a week and still had no aftersales person asking how it is and if Im happy with it. Im also still awaiting the second Renault key although the delivery guy promised one had been ordered by the garage