What a disaster from start to finish. Pre booked an appointment to view a car three days before arriving- got there and car not ready for viewing. I was told if I wanted the car it would be available 48 hours later. It took me seven hours the next day to speak to someone at the CarStore to confirm I wanted to go ahead with the purchase. I was told six times someone would phone me back but they did not. I was then misquoted the admin fee (written on the online advert as £119 but told over the phone it was more than this). Then, I was informed the car couldn’t be picked up the following day. Eventually, it was agreed I could pick up the car. When I arrived, I waited for 40 minutes before anyone approached me from the handling team. The bill was wrong - £150 more expensive. Somehow £100 had been added on to the car price and the reservation fee had not been removed.