Buying experience was mixed during locked down, found online purchaing a chore and not particular user friendly, at times extreemly frustrating and thats with me being fairly IT Literate, had to deal with far to many people (around 5) via phone call, text and email during the process, initial sales contact Darren was fine in general, end of day it was all about getting a sale which unfortunately is poor for customer service, no information given verbally or in in writing/email regarding 114point vehical check, waranty or RAC cover as advertised on webpage, personally had issues with online IT Process, delivery dates and feedback regarding payments made, car presentation on delivery was below average in my opinion, glovebox, storage spaces pretty dusty upon delivery, overall it is what it is, this may improve a little with the relaxing of covid restrictionthen, but then again my experiences of buying cars for 40 years hasnt really improved any!!!