I was asked to be there for 12.00. After 50 minutes and not 1 person keeping me pidted why I had not been dealt with I then took it upon myself to query. 20 minutes later I was dealt with by the helpful girl in the handover team. On receiving the car, the car had a few scratches on it and God only knows why this was not noticed and if do why was it passed to me. The car was also dirty when I was told it would be washed, so I took it and got it washed myself. After speaking to the manager, I was told he would email me when he contacted the bodybshop. The manager was true to his word, Im waiting on a phone call now to get the scratches repaired.