Afrer initial purchase with deposit, we were told few days later 2 collect car, when I arrived at showroom car wasn't ready as it was 2 go 4 a PDI, at Motherwell, my husband paid £3000 with his visa card 2wards car, I told staff they would have 2 drop new car off and pick up old car (trade in) as we are both working couldn't get any time off,. there was no more communication, didn't sign documents in showroom either!! This was done when car was delivered rather quickly!! There has been all sorts of add on expenses Iwe both are not happy with and to sign into the finance company we need a ref num which hasn't been provided, my husband will b in ur store 2moriw after his work to discuss this with whoever knows what they are doing because from what I've seen.your staff are running around like headless chickens with No communication whatsoever!! Robert sales man was about the only person who did his job even he didn't know car wasn't ready 4 collection when I arrived, Maybe customer satisfaction should be your priority instead of how any cars you can sell!! On a better point I'm happy with car so far, Mr Mrs Wilson