Experience was not as expected from a large national company, in fact it was a shambles and a disgrace. Initial call went well, I paid my deposit of £49, sales person was okay until he decided to increase the admin fee from £169 to £499 because I didn't take out your very expensive finance (he forgot this later in the conversation and reverted to the £169). I arrived in Glasgow (from Edinburgh) on Saturday 8th May as arranged to take delivery - the car wasn't ready and in fact there was no record that I was going to collect plus the handover person was on holiday. I drove home in my own car after which was a complete waste of the Saturday morning. The car was to be delivered to my home address later that week (which it was). I then wasted two hours of Saturday afternoon trying to get through to my car insurers to amend the policy back to what is was - another waste of time caused by your handover team. I checked your website and the car was still available for sale - someone had taken the reserved note off. On Monday 3rd May I received a call from your employee to advise me there was finance o/s on my Mokka - there wasn't and to cut a very long story short your handover team had carried out the HPI check on the wrong car! This then led me to having to call Arnold Clark, Stirling where I had bought the Mokka from and demand they explain why they sold me a car with o/s finance on it. When I asked if the search was done on the correct car your handover team said they had made a mistake! Finally your handover team tried to charge me £20 for fuel despite me getting a full tank - free. The only person from Peter Vardy who came out with any credit is Niall Murphy who took ownership and eventually resolved things and got the car delivered. I'd welcome your response but am not optimistic based on my experience so far. Martin. Delivery marked as not on time as it wasn't even available the first time I tried to collect.