The day we bought the car was 'party day' and Mark Dyer was keen to emphasise how much they want to make buying a car a pleasurable experience - After my experience I'd suggest he concentrate on being competent! He ordered the wrong car and didn't have the decency to admit it before we arrived to pick it up. He avoided us while we waited. Grey car ordered but a very light silver car supplied. Two small bumps on passenger side. Attended showroom on 22 May and paid deposit. Mark to phone with update on Monday 24th - no call. Manager called on 24th to tell me about a car I'd originally been interested in and didn't know I'd already been and bought a different car. Mark phone on 26th to say he'd be going to get the car on 27th and I'd be able to pick it up Fri - Sat. I arranged insurance. Mark then phoned 28th to say there'd be a delay as the V5 document was not available - odd? Later on I got a call from the handover team on 28h to say my car was ready and I could pick it up on Sat. She then, based on my response, checked with Mark and confirmed the V5 story. Pick up arranged for 4pm on 31 May. Waited for approx 45 minutes. Initially brought incorrect documents. I asked to see the car before paying for it - glad I did as it was not the car I expected. Correct registration but wrong car. We had been looking at a silver one but he then found a grey one and confirmed that it looked better than the silver so, we had chosen the grey. Paperwork prepared by Mark states 'grey' and V5 states 'silver'. I declined to take the car as this has been the worst customer service I've experience in quite some time. Did he seriously think I wouldn't notice or would smile politely and take what I was being fobbed off with. Why did he not tell me when he phoned on 28th. No wonder he avoided us! 9 days on and starting my search for a car again - very poor service.