Worst Service Experienced. Waited three and a half weeks for the car which was 3 weeks longer than told. No contact between the day of purchase and the day of collection (3 weeks). On day of collection I thought I was there to test drive but the handover team expected me to take it home without insurance etc, again lack of communication. Standards of the car where shocking, the handover guy himself told me that the person who examines the car was not happy and therefor sent it back for a second valet. When the car came back (3 and a half hours later) it had one tiny piece of cardboard on the seat which soaked through to my jeans as the car was soaking there for I refused to take it as it wouldn’t dry right and smell. I am now one week after having the car and have had to take it to get valeted as the car was smelling due to it not drying right. When I signed for the car I was told it was £40 more expensive and when I asked for a breakdown, there was all added expenses onto it. None of which was spoke about. When I challenged back I was told it was because I said my budget was £200 so they added an extra £40 each month which was £1500 on top of the price of the car over 5 year. When I asked if all these services added on would I receive them over 5 years I was told no, it’s 12 month. So 5 years payment for 12 month service that I will probably never use. I was then told they would give me £500 towards the car which yet again I haven’t had any word about. Extremely unprofessional staff and a profoundly disappointing experience.