No one followed up my web enquiry and had to make a quick dash in to see if the car was available. Visited the 1st time and no one could find the keys to the car we were interested in - in fairness it was almost closing time (despite what the website said) it didn't appear like anyone was interested in helping the salesman, so had to make another trip back just for a look. We reserved the car before looking at it, waited ages to be seen and when we eventually did had to wait another long time before car came in, it was supposed to be a 'car genius' but it was the salesman. When the car came into the showroom it was dirty and had a large screw in the tyre. We agreed to go with it anyway as we liked the car. We were told it would be a couple of days but it was more than a week! We were told it was because they were waiting on tyres, but my brothers a mechanic and he can get his same day! When the tyre was in I had to wait again, on the day I was booked with the handover team I couldn't get the car because my retention wasn't done (as I wasn't advised) even although we were told when purchasing the car we'd be told what to do and when to do it. With almost 2 weeks since agreeing to buy the car - I still hadn't had the keys to it. The v5 came in with my part ex with the old registration and handover team could not fit me in on the day it arrived - I wasn't prepared to wait, so salesman done this for me to get the car which I was very grateful for because it was quick and easy however another thing that the salesman had to do without help. Car wasn't the best valet I've ever seen and still had all the light scratches scratches on the car that are usually sorted out when you get a new car. Almost a month now since having the new car - my v5 for the new car still hasn't arrived and the spare key I was promised hasn't arrived either. It's been delay after delay and a very frustrating process. At one point I tried to call and get a manager but they never returned my call as promised - no one. The phoneline was nearly impossible to get through to anyone at any time hence the reason I used to use email. Our salesman was a great guy which makes it hard to write a poor review however I'm almost a month with the new car and still driving about without my plates or acknowledgment that the settlement to my old finance has been signed off. I've genuinely never waited this long for this to happen, most dealerships have this sorted out for when I pick the car up. I feel like the salesman was given to many jobs to do which made his job harder to do. Doesn't seem to be any communication within the company.