When I came to collect my new car, I waited at the store for 3.5 hours, first allegedly because something could not be snapped back into the seat after the valet (which I didn’t believe), then eventually I was told the extra delay was because the finance hadn’t gone through. Another finance company was tried and I was promised recompense of the extra money it will cost off my deposit. This has not been refunded. I was eventually given a courtesy car (for which I was very grateful) and told my car would be delivered the next day. When I received a phone call the next afternoon I was told the finance hadn’t gone through the previous day because the salesman had put in my date of birth incorrectly. I finally got my car that evening and was very surprised that there were no mats! All in all, my experience could have been better. We came to Carz with the intention of buying both a car for me and for my son. I’m not sure you’ll get my son’s business now.