James my sales advisor was amazing, very attentive, answered all my questions, came over to see me while I was waiting on my car too and brought me a drink.
The after sales experience is the worst that I have ever experience, I was booked in at 5pm and left at 9.20pm, Sacha was very unprofessional and kept walking away saying she'll " be back in 5 minutes" at 8pm James came back over to check on me and was concerned about the time I was waiting and went to check on things, he came back out and said that Sacha has told him I hadn't paid my deposit thats why It took so long, I showed him my receipt that 6.12pm I paid £900, he went back to Sacha to see what was happening then gave me an update on my car.
After James finished I was left again and told 5 minutes, at 9pm I was brought out to my car to see my windscreen is cracked, my alloys aren't done, theres warning lights on and my sunroof doesn't open.
I am very disappointed with the service and definitely wouldn't recommend.
3 years ago
CARZ Glasgow has a
4.7
average rating
from
8,169
reviews
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