We went to buy a car on a Saturday. I have had a specific car in my mind and knew I would want it. Everybody seemed to be very nice, we got some water and juice and it did not raise a red flag. I have highlighted that due to time pressure we would need the car ASAP. When I was told that the handover team is a bit busy and I would need to wait we just asked how long. I was promised Monday. I was like, okay, it is a bit tight but I can still work with it. I have paid 8000 upfront and I wanted to pay 4000 in instalments. Monday came and there was no car. When I phoned they said that it is a bank holiday, and the funds have not been cleared yet. I would have to wait till tomorrow. (Due to my line of work I never had to keep track of bank holidays etc as they are non-existent for me) At this point it caused me a huge inconvenience as I had to go to work on Tuesday and I was not able to arrive on time, because I had to use public transport and that early the trains are not running. I phoned them again during one of my breaks I was promised I would get a call back that never happened. I have asked a friend to come into the salon with me after work to try to talk to them. It was useless. Still no car. Wednesday came and going to work was a hassle again, and embarrassing. My cousin was in the area and offered to go to the store again and talk to them ( she was there when I bought the car). When see was there Wednesday early afternoon she was told that the finance papers have only been submitted THAT MORNING, and it has a maximum of 24 hours until it goes through. Why on earth have I been told on Tuesday that it have been done if she gets told that it was done Wednesday morning? So it was quite expected that I would not get my car on Wednesday either. She was promised to get a full tank of fuel in my car as a courtesy for all of the hassle. Thursday came, and it was the third time I had to commute by train, not being able to make it on time. Embarrassing. When I finally got my car delivered in the afternoon I WAS CHARGED FOR THE FUEL when was told it would be complementary. The car also had a scratch that has been pointed out when I was looking at it, and they did not find the time to fix it within nearly a week. They said I could go back and get it done any time, but I wont. ( I did not expect it to be fixed by Monday if it would have been delivered on time) Awful customer service, not being considerate at all, I feel I have been lied to. Completely disappointed and frustrated. Caused way too much hassle, where at one point I just wanted to withdraw the whole application and cancel everything. The only thing is that I had no time to do it and I still needed the car. If you can not keep your promises don't promise anything. It is obviously the first rule of customer service.