Ordered car online for same day pick up, was told it was ready to go and we could take away same day!…. Car wasn’t ready at all so we decided to look at others! Found one and was told again we could take away same day as car had been prepared by workshop etc. (Which it had been) overall we were there 5 hours and never dealt with anyone directly! It was like we were invisible to the staff! A manager came and went off on one at the staff for not taking our money and 5 mins later we had the keys so could get home eventually! Have to say it was the worst experience buying a car we’ve ever had! Serious communication issues between internet team and floor staff! What ever happened to one stop shop??? Won’t return for next car even it was going to cost me less!