Having traded in my vehicle and completing the purchase of my new car (up to the vehicle taxing stage) I was then informed that there was no V5 for the vehicle. That itself was not the problem; staff on the day (Jamie) dealt with the situation very well (including taken my wife and I to the train station and PV funded tickets back to York). It was the after care service waiting for the V5 to arrive (taking 1 month!) and for the vehicle to be delivered that was very poor. Again, despite Jamie's best efforts and good communication with me others (i.e. S Cummings) within PV did not have the same focus towards customer care despite the situation being created 100% by PV. Very poor communication... is it the customers’ responsibility to chase the supplier for updates despite being promised daily calls?! Missed deadlines / hollow commitments.... is it the customers’ responsibility to chase the supplier for the hire car (and refund of) that they were promised?! Ultimately the vehicle was delivered to me one month after purchase. Whilst not ideal I still would not have been disappointed with PV's service had PV not failed so badly with their interim support. When the V5 was eventually received the delivery service and driver were good. A shame really that what should have been a good shopping experience (the business model could/should work well) was tarnished by something as simple as communication.....