After making a very good deal in store on the Thur 2nd March, was due to collect the new car on Monday 6th March evening. Was slotted in for 7pm but showed up to show room at 6.30pm and was left waiting with no interaction for 40mins. Only after I asked how long it would be and that I had to collect my young child at 8.30pm did I get seen by someone. Once over at the desk for the hand over and finance paperwork to be signed, I again was left for a further 40mins waiting while a problem was trying to be resolved. Again no one came near me waiting and I had to go searching and find someone to clarify the situation. Only after this long wait and I had to actively search for answers, was I told that I wouldn't be able to get my car that evening as the finance company had closed transactions and I would have to leave it until the next day. If I hadnt been kept waiting for so long then this may not have occured, also if paperwork had been sorted prior to collection evening (4 days availability for this to have happened) then I could have got my car on the evening I was meant to. Due to not being able to collect my car on that evening. I had to re-insure my old car for 1 more day, at a cost and was left really undervalued and disappointed when it should be an exciting time. After I asked to speak with the company director who was present that evening (Scott) did he manage to greatly calm the situation and offered excellent customer care and attention to deal with the evenings event. I was very grateful for his help, but feel if I hadn't asked specifically to speak with him, would he have been made aware of the situation as it was closing time, and that I would have walked away from the deal altogether and no one would have stopped me or pushed to keep my custom.