This is the 2nd car we have bought carstore so we were aware of how it all works. I first enquired about this particular car a few weeks ago requesting a walk round video all i received was a video of a salesman who gave me the impression all he wanted was to get me in the showroom. I enquired again after a couple of weeks this time getting a helpful salesman called John who did send me a very useful video and a deal was reached . I arranged to visit the showroom to sign the paperwork i live about 40 miles away . When we arrived at the showroom we waited approximately 45 minutes before it was discovered John wasn't in and I was eventually helped by a lady from the handover team . The car was still in the showroom without a sold sign on it and the finance company had been changed from the one originally agreed. I wasn't offered a test drive but did complete the deal on the car . When i arrived to collect the car there was another wait and a very slow handover processes. The car had a soft tyre and there wasn't a handbook with the vehicle . The tyre was inflated and John has promised to send me a handbook but having had the car almost a week still no handbook. I am enjoying my new car but feel the whole experience was not acceptable and has took away the feel good factor of owning a new car . I would like to take this opportunity to emphasize how helpful John has been in helping to solve any small issues I may have had in buying this car even ringing me on his day off to make sure everything was going to plan.