I came in to the Car Store over in Hillington knowing exactly what car I wanted. The sales girl Lisa was lovely and took me straight to the car I was looking for. I booked in for a test drive the next morning but was very disappointed in the lack of knowledge about the car, all she could say was that it was a nice car? Luckily I did some research before I came over! The sale and finance went through quickly but was VERY disappointed in the trade in I got for my car! I put my private plate on retention before buying the car so my log book would arrive on time. I was still charged a retention deposit of £200 and they charged me £80 to put it on retention which I had already had done! So when picking the car up the following week I explained this to one of the many managers and he said a cheque would be sent. It's now been nearly 4 weeks and still nothing! Also didn't have my car 24 hours and it broke down! That was a complete shambles aswell! All they seem to be interested in is getting your money. They don't give a toss after that. Shame as I was recommended by a friend. I will not buy another car from here. UPDATE: Its now a year down the line and i'm still having problems, I took my car to get its tyre changed and there was no security wheel nut, so i contacted Peter Vardy to ask them if they can do something about it as they did the '14 point check' before hand over! i was put on hold several times to be told i would get a phone call back, its now friday and still nothing! I sent an email yesterday aswell and still nothing! This is by far the worst company i have ever had to deal with, the customer service is absolutely terrible and i will be writing a formal complaint to a proper manager. i have changed this review from a 2 star to a 1 star, which i still don't think they deserve. AVOID at all costs, all they care about is getting your money from you. In the year i have had my car i have told near enough everyone i know never to buy a car from here. I'll happily go back to Arnold Clark where i know i am looked after!