What went wrong? Pretty much everything. Firstly agreed to buy car. Next day decided i would like to discuss the sale and maybe change my gap insurance for the warranty. Thought to myself surely a simple case of speaking to someone about it. Phoned first thing in the morning to be told someone would call back. No one called which resulted in me phoning another seven times to be told the same thing and what do you know? No call back. Tried again the next day and after another 4 calls and being told someone would call id had enough and demanded to speak to someone which i did but why it was aloud to get to that point beggers belief. Once contact was made they dealt with the request nicely to be fair. Fast forward another day to the car collection day. And i must say nothing is more disheartening than going to collect your new car to find out its presented to you with more damage than before and mats missing which were part of the sale. Dirty interior and registration bulb not working and no screenwash in the car which also says to me it wasnt serviced as promised and the mot wasnt carried out correctly. Im an easy going man but my god was my patience tested. Neadless to say i was promised that if i took the car they would send for it to be returned for repair and proper valet and if required a courtesy car provided. Was promised by salesperson and sales manager that i would be contacted next day and by the friday someone would collect the car. Needless to say no one called and no one came to collect car. No word. Nothing. I had to call again to be fobbed of with "someone would call back" and eventually after another 4 calls someone phoned to book my car in for repair and had no real clue about the problems that id had. And was told next available day was 11 days later and that no one was to collect the car and no courtesy car was available and if it was it would cost me £12 per day. I eventually got it arranged correctly but alot of things went wrong needlessly. Think a bit more communication between departments and more focus on replying to customer calls is required.